FAQ

HotelsHero is an online platform for customers to book hotel rooms for the day for a limited amount of time. This can come in handy in many cases like if you’re on a business trip, traveling with kids or need somewhere to recharge before continuing your travel plans.

You pay after you’ve ended your stay at the hotel. You pay in the reception at the hotel at checkout.

No. We have risk-free booking which means you’re not obligated to show up or pay for your unused booking. However, we do appreciate that you let us know if you don’t intend to show up for your booking. You can easily cancel your reservation through the confirmation email you received.

Yes. You can pay in cash or by credit card at most hotels.

The time for check in and check out depends on the hotel. You will be able to find this information on the booking page before confirming your reservation to make sure it matches your plans.

On Hotelshero.com you find the hotel that matches your needs, press book your room. You will then be asked to enter your information. After this we will send you a booking confirmation which you will show at the hotel reception on the day you’ve chosen for your booking.

The discount rate depends on the hotel. Some hotels offer up to 75% discount. The exact discount for each hotel you’ll be able to see before you confirm your booking.

No, unfortunately not. When booking your stay through Hotelshero, it’s not possible to stay overnight at the hotels.

Yes. In your confirmation email you’ll be able to cancel your booking with only a few clicks.