FAQs
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HotelsHero is a software service developed and powered by LuggageHero that radically simplifies luggage storage and management at hotel.
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Because we can free up your staff’s time, make their job easier and make it easier for guests to store luggage. That’s a win-win-win.
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Nothing. Nada. It is completely free to start and use HotelseHero to you as a hotel/hostel
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That’s up to you and them. Hotels decide whether to charge a handling fee. Guests can opt to buy insurance through HotelsHero.
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Nope. We are not a locker system. Our model works well with small spaces and no need for big infrastructure. We’ll show you how.
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Registration and set up is instant. If you already have a room available, we will get you sorted in no time.
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No advanced training needed.
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Our self-service system is designed with multiple layers of security to prevent theft. Each security seal is tamper-proof, so that any attempt to tamper with the luggage is immediately evident. Plus the storage room is only accessible to authorized individuals.
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No, the security tags are single-use. They cannot be reused or manipulated without showing clear signs of tampering.
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Because here’s what we can do for you that is not already being done:
* Streamline reservations
* Offers a fully self-service system, if you want, to free up staff’s time
* Provide digital tickets – no more paper tickets that guests lose
* Predict peak and slow times, so you can plan accordingly
* Give guests a way to tip digitally – a major leap forward in the hotel industry
* Give guests the option of insurance (paid by the guests) for an extra peace of mind
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Hotels staff can always access the storage room. Guests are all different and have different needs, therefore they can always count on the hotel staff for help.
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Yes, you can generate new revenue from your luggage room by adding hourly/daily prices. But that is totally up to you! You are in control.